Online Terms & Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

This site is owned and operated by byMerry ("byMerry ", "we" or "us"), Australian Business Number: 96 406 423 183. If you want to ask us anything about these terms and conditions or have any comments or complaints about our website, please email us at


The website is designed to make placing your order easy. Simply follow the instructions to move through each page.

Login instructions

So that you can place orders, you must be logged into the system. To begin, click on the ‘LOGIN’ link from the home page and enter your byMerry customer number and password. If you are not a byMerry customer, click on the ‘Apply Now’ button to register.

After login in, you will be automatically redirected to the byMerry homepage.

How to place orders

To start placing orders, click on the product categories under the catalog and browse through our range. Alternatively you can use the search tool (located in the top right hand corner of the website) to search by product. From here, simply follow the onscreen instructions.

Should you require further assistance with placing an order please contact our byMerry customer service team on

Amending your order

Throughout the online ordering process you will have the ability to update or change an order, however once an order is submitted it cannot be amended. If you require your order to be cancelled or changed please contact the byMerry customer service team on immediately. Please note orders submitted after 1pm each day will be processed the following business day.

Stock Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Product Prices

Please note that all prices on the website are inclusive of GST (Goods and Services Tax).

Acknowledgment and Dispatch/Acceptance of your Order

The byMerry website will notify you via email to acknowledge receipt of your order. This acknowledgement constitutes acceptance of your order. byMerry reserves the right to refuse an order for any reason. Notification of dispatch constitutes acceptance of your order. If you would like to check on your order please email customer service on

Delivery & Delivery Charges

All item orders will be dispatched within three working days (if orders are placed before 1pm).

On rare occasions, the delivery of your order may be delayed. byMerry will endeavour to keep you informed on the progress of your order, should it be delayed.

Australia and New Zealand: We offer a Australia Post Standard Postage and Shipping charge of $10.00 (exc. GST) or an Australia Post Express Postage and Shipping charge of $15.00 (exc. GST). All orders will have the postage and shipping charge added to the invoice.

Returns and Refunds

For all returns, the customer will be required to arrange and pay for the return of the products to byMerry . Where the item is faulty or dispatched in error by us, the freight component is charged to byMerry . Before returning stock, please contact customer service on to request a ‘Returns Authorisation Number’. byMerry recommends that the customer is to utilise a registered post and parcel insurance service. We cannot accept responsibility for parcels lost in transit. Please note we are unable to issue a refund or replacement until the goods are back in our possession.

You can read more about our Delivery and Returns policy here.

General Terms and Conditions

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to byMerry. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Accuracy of Content

byMerry has taken every care in the preparation of the content of this website, in particular to ensure that prices published are correct and all products have been fairly described. byMerry has made every effort to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery, and therefore slight variations in colour may occur.

Your Computer and Account Security

It is your responsibility to ensure that you have the right equipment and software installed to access our website and to protect against viruses and other malicious acts that may damage your computer. byMerry will not be made liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You are responsible for maintaining the confidentiality of your password and account and for any activities that occur under your account. byMerry will not be made liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


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