Please have a look below for some frequently asked questions.

If you cannot find the answer to your question, please fill in the form at the bottom on the page and we will answer your question for you.

How much does shipping cost?

Australia and New Zealand: We offer Australia Post Standard Postage and Shipping charge of $10.00 or Australia Post Express Postage and Shipping charge of $15.00. All orders will have the postage and shipping charge added to the invoice.

How long does shipping take?

Your order will be shipped as soon as payment is received. Delivery should take 3-4 working days in Australia. International shipping should take 7-10 working days.

Can I return the product?

At byMerry we are committed to having happy customers. Please try and select your purchases with care as we do not exchange if you just simply change your mind. However, if your purchase is defective in any way we will gladly exchange and cover the shipping costs as well.
For more information, please read our Delivery and Returns Policy.

Is it secure to pay via this website?

Yes. All details are securely transferred with SSL encryption. You can read more about this in our Privacy & Security Policy.

Can I order a custom design and colours?

Custom design and colour order are possible in bulk. For more information on this, please fill out the form below.

Are my personal details protected?

Yes. Your details remain confidential. We will not sell or pass on your information to any marketing or unrelated companies. For more information on your privacy, please read our Privacy Policy.

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